This agreement outlines the terms for the provision of the Top Tier product, an exclusive CRM solution designed to enhance customer relationship management. The product includes essential CRM functionality, lead management, and basic automated workflows.
User agrees to pay the specified monthly fee for access to the Top Tier product. Payment details, including amounts and due dates, will be outlined in the invoice. Failure to remit payment by the due date may result in suspension of access to the product. User is liable for 100% of rebilling services if applicable. Rebilling service rates provided upon request and are subject to change.
Disclaimer:
All users, regardless of plan (Starter or Pro), are required to input credit card information and are responsible for usage-based fees associated with communication features. These fees include sending emails with email campaigns (~$0.74 per 1,000 emails), sending and receiving texts (~$0.87 per 100 texts), and inbound/outbound calls (~$0.92 per hour of call time). Fees are incremental, designed to remain affordable, and automatically charged directly by the communication providers which are subject to change at their discretion.
Upon payment, users are granted a non-exclusive, non-transferable license to use the Top Tier product. This license is valid for the duration specified in the agreement and is subject to adherence to the terms outlined herein.
Top Tier Group will maintain the Top Tier product in working condition and ensure its core functionality.
However, ongoing customer service, custom build-outs, and management of individual websites, funnels, workflows, or other personalized configurations are not included in this agreement.
User is responsible for any additional customizations, updates, or modifications beyond the core features provided by Top Tier.
To ensure efficient resolution of issues, users agree to follow the steps outlined below for support inquiries:
Step 1: Click the Information ButtonUsers must first click the in-app Information Button to access help articles, FAQs, and instructional guides.Step 2: Contact the Service RepresentativeIf the issue remains unresolved, the user should reach out to the designated Top Tier Service Representative through the provided contact channels.Step 3: Escalate to OwnershipFor issues requiring further attention, the user may request escalation to Top Tier ownership for review and resolution.
Failure to follow this process may result in delays in resolving the issue.
By utilizing the Top Tier product, users agree to all terms and conditions outlined in this agreement.
Top Tier Group is not liable for any indirect, incidental, or consequential damages arising from the use of the Top Tier product. User assumes all responsibility for their use of the product and for ensuring compliance with applicable laws and regulations.
User agrees to keep all proprietary information regarding Top Tier Group’s products and business practices confidential. Any breach of confidentiality may result in immediate termination of access to the product and potential legal action.
This agreement shall be governed by and construed in accordance with the laws of the state in which Top Tier Group operates, without regard to its conflict of law principles.